Billing, Refund & Cancellation Policy
Legacy Services provides custom, proposal-based services. Billing, refund, and cancellation terms are defined according to the scope and structure of each engagement.
Our services are custom-priced based on scope, complexity, and delivery requirements.
Payment terms are set out in the applicable proposal, agreement, or invoice.
Completed work and third-party costs are generally non-refundable.
Custom Pricing
Legacy Services does not offer one-size-fits-all pricing. Fees are determined based on the specific requirements, strategic value, delivery timeline, and complexity of each engagement.
Billing Terms
- Billing may be structured as milestone-based, retainer-based, fixed-fee, or otherwise agreed in writing.
- Payment schedules, due dates, and invoicing terms are defined in the relevant proposal, agreement, or invoice.
- Work may be scheduled or delivered in phases depending on the scope of the engagement.
Refund Policy
- Payments for completed work, delivered strategy, consulting, design, development, automation, or implementation services are non-refundable.
- Deposits or advance payments may be non-refundable where they reserve time, capacity, planning, or production resources.
- Third-party costs, software fees, hosting fees, domain registrations, transaction charges, and other external expenses are non-refundable once incurred.
Cancellations and Pauses
- A client may request to cancel or pause future work, subject to the commercial terms already agreed.
- Any work completed, time committed, or costs already incurred up to the effective date of cancellation remain payable.
- Where a project is paused for an extended period, timelines, resourcing, and pricing may need to be revised before work resumes.
Changes in Scope
If the project scope changes materially, we may issue a revised estimate, change order, or updated commercial terms before continuing with the expanded work.
Priority of Signed Terms
If there is any conflict between this page and a signed proposal, agreement, statement of work, or invoice, the signed document will control.